Emergency Care

The No-Wait Emergency Room Process

• On a Friday evening at Kroger, I experienced a seizure and was taken by ambulance to OakBend. After about twenty minutes of being there, I regained consciousness and the staff began to explain what was going on. They were all very caring individuals and were really nice to my family. They were also there for anything I needed. It was helpful to have people to calm my mind in this situation. When you think about hospitals, you think about ER visits taking forever and lots of paperwork, but that was not the case here. I had a good experience with everyone at OakBend and would recommend them to anyone.

  Juan A.

• I came to OakBend because I had developed a kidney stone. I had an appointment with my doctor at 10:00 that Wednesday morning. At 5:00 I woke up and couldn’t take the pain anymore, and so I came here because it was the closest and most convenient emergency room. We have several emergency centers around, but this was my first choice. And I think it was a blessing, because when they did the CT scan for the kidney stone, they also discovered an ovarian mass that turned out to be ovarian cancer. But it was caught so early because of the scan that they had done that I was able to have my ovaries removed and I have no residual effects from the cancer. So I’m truly blessed that they were here.

  Katrina C.

• From beginning to end it was probably the easiest thing to go through even though it was the most horrific. From step to step to step it was effortless for us. No problems with insurance, no problems getting a doctor here, no problems getting her into the ER. The ER staff was amazing making sure Olivia was taken care of and calm. They kept coming in and checking on Olivia making sure she was okay and asking if I needed anything or if I had any questions. For such a scary situation and not being able to be in control as a mother, everyone at this hospital put me and my husband at ease.

  Lori Y., Mother of Patient

• It was my second visit, I had been there previously and had a great experience that time, so we chose to go back because it’s close by. The no wait is a big priority for me because we have a little one at home so the faster I can get in and the faster I can hopefully get out, the better. We walked in and were greeted by a very nice lady who was working the front desk, we gave her our information and what was going on. We didn’t even sit down; we were taken back right away and greeted by a nurse who was also awesome and very welcoming. Within 15 minutes, they had already started an IV, I was already getting fluids, I had already received some medication to start feeling better, and the doctor was in right away also to give me a rundown of what they were going to do and how they were going to treat me and hopefully get me home pretty quickly, which is what they did.

  Liz B.