In light of the COVID 19 pandemic, OakBend Medical Center has revised our visitor policy to reflect the following:

• Two visitors per day allowed for non-COVID, non-isolation patients from 8AM – 9PM in all medical surgical areas.
• Labor and Delivery patients are allowed two visitors per day. One adult visitor may stay overnight. For the Neonatal ICU, one parent at a time will be allowed to visit.
• One person per patient allowed to wait in lobby during surgery or procedure.
• One visitor per day allowed in the ER.
• Visitors and essential caregivers are allowed in Skilled Nursing Facility (SNF)*
• Family members are allowed for patients in hospice or end of life situations for a brief visit.
• Disabled, impaired or patients requiring medical assistance are allowed one caretaker.
• Patients 18 years or under are allowed two caretakers.


All applicable visitors must comply with the following:

• All visitors must be above 18 years of age and comply with all PPE and screening requirements. Age restrictions do not apply to visitors under 18 who present to Emergency Department with a patient. Minors who accompany Emergency patients may remain with the patient.
• Anyone entering any OakBend facility must wear a surgical mask at all times. Cloth masks are not allowed at OakBend for visitors. Patients and visitors will be provided a surgical mask upon entry to the facility.
• One adult visitor (18+) will be allowed per day for patients in contact isolation. No visitors for patients in droplet, airborne or a combination of isolation precautions.
• ICU visitation is limited to one healthy visitor per day from 8AM to 9PM.

*Skilled Nursing Facility (SNF) visitor guidelines:

  1. Visitation will be allowed for the SNF department. Visitation may be indoors or outdoors. Regardless of how the visit is conducted, visitors will follow infection prevention practices to reduce the risk of Covid-19 transmission.
  2. All visitations must be scheduled to ensure the department can accommodate appropriate physical distancing, and allow time for cleaning and sanitization between visits.
  • Visitors who meet the following screening criteria will be required to reschedule the visit.
    1. Temperature 100.4 or above
    2. Signs or symptoms of Covid-19, ,including chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea
    3. Close contact in the last 14 days with someone who has a confirmed Covid-19 diagnosis, is under investigation for Covid-19, or is ill with a respiratory illness
    4. Has tested positive for Covid-19 in the last 10 days
  1. During the visit:
    1. Hand sanitizing will be performed by the visitor and patient before and after the visit
    2. Visitors must wear a face mask covering the nose and mouth throughout the visit. Cloth face coverings are not allowed.
    3. Patients will be required to wear a face mask covering the mouth and nose (if tolerated) throughout the visit, unless the patient removes the mask to eat or drink.
    4. Physical distancing of at least 6 feet will be maintained.
  2. Essential Caregiver Visits
    1. Two essential caregivers can be designated by the patient or legal representative and are not required to be a family member.
    2. Essential caregivers must be at least 18 years old.
    3. Essential caregivers will be allowed close personal contact with the patient but must maintain physical distancing between themselves and all others.
    4. Essential caregivers will be trained using the Infection Control Basics & PPE for Essential Caregivers document developed by Texas Health and Human Services. Required PPE for the caregiver will be determined by the type of isolation precautions specific for the patient.
    5. Essential caregivers will be required to wear an essential caregiver badge while in the facility.
  3. End-of-Life Visits
    1. All patients on hospice. Or is at or near end of life will be allowed visitation.
    2. Physical distancing is not required during visitation.

Medical Records Policy:

• To obtain a copy of your medical records, please call the Health Information Management Department at (281) 341-4852. Our release of information specialists will be happy to assist you. The fax number is (281) 341-4845. Office hours are Monday through Friday, 8 a.m. to 4:30 p.m.


View updated visitor policy at this link.

Last updated 5/3/2021.