In light of the COVID 19 pandemic, OakBend Medical Center has revised our visitor policy to reflect the following:

Medical/Surgical Units, Procedural areas (Endo, Cath Lab, Imaging, OR)

  • 2 adult visitors (18 years of age and older) per patient per day. During surgery or procedure, visitors are allowed to wait in lobby

Labor and Delivery Unit

  • Laboring patients: 2 adult visitors (18 years of age and older) per patient per day, two adult visitors may stay overnight.Antepartum and postpartum patients: 2 adult visitors (18 years of age and older) per patient per day, one adult visitor may stay overnight.Neonatal ICU: 1 person at a time will be allowed to visit. An exception can be made if both parents want to visit together.

Emergency Care Centers (ECCs)

  • No visitors are allowed in the emergency department.

Intensive Care Units (ICUs)

  • No visitors are allowed in the ICU.

Patients in isolation (in any area)

  • 1 adult visitor per day for patients in contact isolation. No visitors for patients in droplet, airborne or a combination of isolation precautions. No visitors for COVID patients

Patients in hospice or end of life situation

  • Family members may visit patients from 8AM – 9PM

Skilled Nursing Facility (SNF)

  • Please see ‘SNF COVID-19 Visitation Policy’ below*

All applicable visitors must comply with the following:

• All visitors must be above 18 years of age and comply with all PPE and screening requirements. Age restrictions do not apply to visitors under 18 who present to Emergency Department with a patient. Minors who accompany Emergency patients may remain with the patient.
• Anyone entering any OakBend facility must wear a surgical mask at all times. Cloth masks are not allowed at OakBend for visitors. Patients and visitors will be provided a surgical mask upon entry to the facility.

*Skilled Nursing Facility (SNF) visitor guidelines:

  1. Visitation will be allowed for the SNF department. Visitation may be indoors or outdoors. Regardless of how the visit is conducted, visitors will follow infection prevention practices to reduce the risk of Covid-19 transmission.
  2. All visitations must be scheduled to ensure the department can accommodate appropriate physical distancing, and allow time for cleaning and sanitization between visits.
  • Visitors who meet the following screening criteria will be required to reschedule the visit.
    1. Temperature 100.4 or above
    2. Signs or symptoms of Covid-19, ,including chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea
    3. Close contact in the last 14 days with someone who has a confirmed Covid-19 diagnosis, is under investigation for Covid-19, or is ill with a respiratory illness
    4. Has tested positive for Covid-19 in the last 10 days
  1. During the visit:
    1. Hand sanitizing will be performed by the visitor and patient before and after the visit
    2. Visitors must wear a face mask covering the nose and mouth throughout the visit. Cloth face coverings are not allowed.
    3. Patients will be required to wear a face mask covering the mouth and nose (if tolerated) throughout the visit, unless the patient removes the mask to eat or drink.
    4. Physical distancing of at least 6 feet will be maintained.
  2. Essential Caregiver Visits
    1. Two essential caregivers can be designated by the patient or legal representative and are not required to be a family member.
    2. Essential caregivers must be at least 18 years old.
    3. Essential caregivers will be allowed close personal contact with the patient but must maintain physical distancing between themselves and all others.
    4. Essential caregivers will be trained using the Infection Control Basics & PPE for Essential Caregivers document developed by Texas Health and Human Services. Required PPE for the caregiver will be determined by the type of isolation precautions specific for the patient.
    5. Essential caregivers will be required to wear an essential caregiver badge while in the facility.
  3. End-of-Life Visits
    1. All patients on hospice. Or is at or near end of life will be allowed visitation.
    2. Physical distancing is not required during visitation.

Medical Records Policy:

• To obtain a copy of your medical records, please call the Health Information Management Department at (281) 341-4852. Our release of information specialists will be happy to assist you. The fax number is (281) 341-4845. Office hours are Monday through Friday, 8 a.m. to 4:30 p.m.


View updated visitor policy at this link.

Last updated 8/9/2021.